Refund conditions during the trial period
- The refund is available for your first order — if you have not used our services before.
- The cancellation request must be created in the client area no later than 7 days after server activation (including the day of activation).
- We refund the full order amount — no questions asked and no fees withheld.
- No refund is made if the server is blocked or the service is terminated because of a violation of the terms of service.
As with any order, you must provide accurate details at registration and confirm your phone number.
If you cancel the server later
After the trial period you can also cancel the server at any time. We will refund the unused part of your prepayment: the months used (including the month that has started) are recalculated at the standard monthly price without the prepayment discount, and the remainder is returned to you. The exception is termination of service for violating the rules.
Any questions? Ask us right now.